Thursday, August 2, 2012

Faux-Microsoft phone scam

General rule of thumb: Microsoft will not cold call you for any reason.

This afternoon I got a call from a guy with an Indian accent. Identifying himself as "Michael," he told me that he was from Microsoft. According to "Michael," my computer had indicated to their servers that it had a bad virus that would cause it to shut down permanently in the next 2-3 days. "Michael" said they wanted to help me fix it.

I'm no computer engineer, but I do generally know my way around a computer and computer software. So I practiced my litigation skills by asking "Michael" some questions, like, from where was he calling. He said Microsoft headquarters in Redmond, WA. I countered that if he was calling from Redmond, why did my caller ID say it was from "PAYPHONE" somewhere in Burbank, CA. He said that Microsoft's phone system was trunked there.

Then I asked him how did "Michael" know my computer was infected. He responded by saying it had told their servers so. I told him that my computer does not talk to Microsoft servers. He insisted that it did, because that's how they know my IP address, or at least what he said was my IP address, which he proceeded to read off to me. I told him I have anti-viral software that has recorded no virus of any kind. He kinda grew desperate and pleaded that he was "trying to help" me.
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